job specification

About us

Keeta, the international subsidiary of global delivery leader Meituan, is driven by a clear mission: We help people eat better, live better. Building on our parent company's 16 years of technological and operational expertise mastered in China, we are leading a global transformation in food and consumer product delivery.

Since our start in 2023, Keeta has focused on creating value for every part of the communities we serve. We provide a reliable experience for consumers, enhance technology and operations for restaurants, and create more earning opportunities and greater safety for courier partners. This commitment to shared progress drives our journey from Hong Kong, China, across the Middle East and into Brazil, with the world ahead.

Job Summary

We are seeking an Investigation Specialist to support the Compliance function by leading and managing internal investigations into potential violations of company policies, internal standards, and applicable laws and regulations. This role will be responsible for conducting fact-finding, analyzing evidence, interviewing relevant parties, preparing investigation reports, and partnering closely with stakeholders such as HR, Legal, and business leadership.

The Investigation Specialist will also support the preparation of reports and key metrics for the Compliance Committee, contribute to the implementation of broader Compliance initiatives, and assist in developing communication plans based on investigation findings, trends, and identified risk areas.

Key Responsibilities

• Lead and manage internal investigations involving compliance-related matters, including misconduct, fraud, corruption, conflicts of interest, HR-related issues, and other potential violations of company policies or applicable regulations.
• Conduct fact-finding activities, gather and review evidence, analyze information, and identify key issues, applicable policies, and regulatory implications.
• Prepare clear, objective, concise, and comprehensive investigation reports, including findings, conclusions, and recommended actions when appropriate.
• Conduct effective interviews with employees and other relevant parties, tailoring questioning strategies as needed, building rapport, identifying inconsistencies, and assessing credibility.
• Develop and execute investigation plans with clear scope, objectives, timelines, and deliverables, while managing multiple cases simultaneously and maintaining proper documentation.
• Prepare periodic reports, presentations, and dashboards for the Compliance Committee, including key compliance indicators, case statistics, trends, themes, and other relevant area metrics.
• Support the implementation of other Compliance initiatives and actions across the area, as needed, contributing to broader risk mitigation and governance efforts.
• Assist in the preparation of communication plans related to themes, lessons learned, and risk areas identified through investigations, helping promote awareness and preventive action across the organization.
• Ensure confidentiality, professionalism, and integrity in the handling of sensitive matters and information.
• Use AI tools, where permitted, to support operational compliance activities in accordance with company policies, while ensuring appropriate human judgment, critical validation of outputs, and the protection of confidential, sensitive, and personally identifiable information.

Qualifications

• Bachelor’s degree in Law, Accounting, Business Administration , or a related field.
• Fluent English is required.
• Relevant experience in internal investigations, compliance, ethics, internal audit, forensic reviews, risk management, or related areas.
• Strong analytical skills and ability to assess evidence, identify relevant issues, and reach well-supported conclusions.
• Excellent report-writing and verbal communication skills.
• Ability to conduct interviews effectively and handle sensitive matters with discretion and professionalism.
• Strong organizational skills and ability to manage multiple priorities and deadlines.
• Ability to work independently while collaborating effectively with cross-functional stakeholders.

Preferred Qualifications

• Experience in corporate compliance investigations within a multinational or fast-paced environment.
• Familiarity with anti-corruption, fraud, HR-related investigations, conflicts of interest reviews, and financial misconduct matters.
• Experience preparing materials for senior leadership or committee-level reporting.
• Knowledge of compliance frameworks, investigation protocols, and case management best practices.

Core Competencies

• Integrity and confidentiality
• Critical thinking and sound judgment
• Investigative mindset
• Clear written and verbal communication
• Stakeholder management
• Cross-cultural awareness
• Attention to detail
• Organization and follow-through