job specification

Join one of the biggest IT Services companies in the world! Here you can transform your career!

Why join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment.

We are looking for a Field Support Analyst , who wants to learn and transform their career, in a CLT contract, Onsite , in the city of Anápolis - GO.

In this role you will need:

• You have minimum 2 to 3 years’ experience in pc and/or mobile telephony support
• Should have Basic knowledge on Network and Server Administration
• Hands on Experience on mounting and unmounting the devices
• Should have good knowledge of Windows OS (Windows 10) & MS Office
• Should have good knowledge of hardware (HP, DELL, Lenovo)
• Excellent customer service, interpersonal, communication and team collaboration skills
• Advanced English (Mandatory)
• Having excellent administrative skills is key for the job (punctual and meticulous)
• Quick learner, punctual & interested in the progress of IT

Key Responsibilities / Expectations from the Role

• The follow-up and support of the Desktop /Laptop and Mobile Devices
• Stock and asset management.
• Providing 2nd line IT support for all our internal departments.
• Provide guidance, assistance and follow-up on client questions, problems or troubleshooting (hardware and software)
• Installing and configuring PC’s and peripherals on request
• Maintaining and improving the customer service and availability
• Developing and maintaining documentation for all ICT support related subjects and producing reports as and when required
• Providing onsite support during events Providing trainings / demo’s when needed

<<<< Please attach resume in English>>>>>>

What do we offer? TCS Benefits in Brazil:

• Health insurance
• Dental Plan
• Life insurance
• Transportation vouchers
• Meal/Food Voucher
• Childcare assistance
• Gympass
• TCS Cares – free 0800 that provides psychological assistance (24 hrs/day), legal, social and financial assistance to associates
• Partnership with SESC
• Reimbursement of Certifications
• Free TCS Learning Portal – Online courses and live training
• International experience opportunity
• Discount Partnership with Universities and Language Schools
• Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire
• TCS Gems – Recognition for performance
• Xcelerate – Free Mentoring Career Platform

At TATA Consultancy Services we promote an inclusive culture, we always work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity. All our opportunities are based on these principles. We think of different actions of inclusion and social responsibility to build a TCS that respects each person. Our motto is “Inclusion without exception”. Join us and become a TCSer!

#Buildingonbelief

RGS: 10717362