job specification

Job Title: Salesforce Business Systems Analyst (BSA)

Location: LATAM

Duration: 6-12months

Job Summary:

We are looking for a Salesforce Business Systems Analyst (BSA) with strong experience in gathering business requirements, translating them into functional specifications, and supporting Salesforce implementation and enhancements. The ideal candidate will work closely with business stakeholders, product owners, and technical teams to deliver scalable Salesforce solutions that support business processes.

Key Responsibilities:

·Work with business stakeholders to gather, analyze, and document business requirements for Salesforce implementations and enhancements.

·Translate business needs into functional requirements, user stories, and process flows .

·Act as a bridge between business teams and technical teams to ensure accurate implementation of requirements.

·Configure and support Salesforce features including Sales Cloud, Service Cloud, workflows, validation rules, reports, and dashboards .

·Participate in solution design discussions and recommend best practices within the Salesforce ecosystem.

·Support UAT (User Acceptance Testing) by preparing test cases, coordinating with stakeholders, and ensuring requirements are met.

·Assist in data migration, integration requirements, and system documentation .

·Provide production support and troubleshooting for Salesforce issues.

·Maintain clear documentation including BRDs, FRDs, user stories, and process diagrams .

·Collaborate with cross-functional teams to drive continuous improvement and system optimization .

Required Qualifications:

·3–6 years of experience as a Business Analyst with Salesforce platform exposure .

·Strong understanding of Salesforce Sales Cloud and/or Service Cloud .

·Experience with requirements gathering, documentation, and stakeholder management .

·Knowledge of Agile/Scrum methodologies .

·Ability to create user stories, acceptance criteria, and functional specifications .

·Experience with Salesforce reporting, dashboards, and basic configuration .

·Strong analytical, communication, and problem-solving skills