job specification

Come to one of the biggest IT Services companies in the world!! Here you can transform your career!

Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment.

We are looking for Support Analyst who wants to learn and transform his career.

In this role you will:

• Strong work ethic, combined with the ability to work independently
• Strong hands-on experience (H/W and S/W) – Laptops/Desktops, Mobile devices and printers
• Good knowledge of Win 10/Win 11, software installation and troubleshooting
• Background experience in IT Support (Computers, Mobile phones and iPads)
• Good analytical and coordination skills are essential

And much better if you stand out for:

• Clear and strong customer focus and relationship
• Good interpersonal and communication skills
• Strong knowledge of server and network equipment
• Flexibility and ability to prioritize
• Ability to perform in adverse situations
• Proficiency in English

Key Responsibilities:

• Provides second-level of investigation and diagnosis (physically in Customer’s site)
• Ensures tickets are updated at all times until issues are resolved
• Performs IMAC (Install, Move, Add and Change) of End user hardware (Laptops, desktops, mobile devices, printers, desk phones, meeting room devices etc).
• Communicates with client regarding incident progress
• Coordinate activities with third parties to resolve the IT issues or complete service requests
• Assists Server Team & network team whenever touch support is required onsite for servers in local server rooms or NW devices at site.
• Maintain server room inventories, room layout and assets list
• Ensure off-hours presence in case of scheduled maintenance

Key Words:

Field-services, On-site Support, Analista de Suporte, Técnico de Suporte, Infraestrutura

<<<< Please attach resume in English>>>>>>

What do we offer?

• TCS Benefits – Brazil:
• Health insurance
• Dental Plan
• Life insurance
• Transportation vouchers
• Meal/Food Voucher
• Childcare assistance
• Gympass
• TCS Cares – free 0800 that provides psychological assistance (24 hrs/day), legal, social and financial assistance to associates
• Partnership with SESC
• Reimbursement of Certifications
• Free TCS Learning Portal – Online courses and live training
• International experience opportunity
• Discount Partnership with Universities and Language Schools
• Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire
• TCS Gems – Recognition for performance
• Xcelerate – Free Mentoring Career Platform
• Tata Consultancy Services is an equal opportunity employer, our commitment to diversity & inclusion drives our efforts to provide equal opportunity to all candidates who meet our required knowledge & competency needs, irrespective of any socio-economic background, race, color, national origin, religion, sex, gender identity/expression , age, marital status, disability, sexual orientation or any others. We encourage anyone interested to build a career in TCS to participate in our recruitment & selection process.
• At Tata Consultancy Services we promote an inclusive culture, we always work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity. All our opportunities are based on these principles. We think of different actions of inclusion and social responsibility, in order to build a TCS that respects each person. Our motto is Inclusion without exception.

At TATA Consultancy Services we promote an inclusive culture, we always work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity. All our opportunities are based on these principles. We think of different actions of inclusion and social responsibility, in order to build a TCS that respects individuality. Come to be a TCSer!

#Buildingonbelief

• RGS - 10588270